As part of our dedication to delivering your orders promptly and efficiently, we strive to reach every corner of the country, including rural areas. However, we must acknowledge that delivering to rural locations comes with challenges like longer travel distances, limited access roads, and a lack of centralized distribution hubs.
In some cases, these challenges may result in higher transportation costs for us, which we will absorb to the best of our abilities. To ensure that we can continue serving you effectively and maintaining the quality of our services, we may need to request additional funds for freight transportation when delivering to remote rural areas or find a distribution hub closest to your location.
Just so you know, this request will be based on the specific circumstances of your order. We want you to know that our goal is to work with you to find the best solution for your situation.
ALASKA & HAWAII
Rock Sliders being sent to Hawaii or Alaska are sent to a freight terminal for pick up only. If needing to deliver directly to your address additional charges will be incurred.
SHIPPING OUTSIDE THE U.S.A.
Your country may require you to pay import fees, customs, broker fees, duties, and/or value-added taxes (VAT). These costs are not included in the live shipping rate quoted during checkout. These potential charges are the sole responsibility of the customer.
While we make every attempt to properly package each product that leaves our facility, on occasion a product does get damaged – a forklift mishap mishandled pallet or box, or a delivery driver who is having a bad day. If this happens please CONTACT US IMMEDIATELY!