Refund policy

Returns are accepted within 30 days of delivery. Items must meet the following conditions:

• Unused, uninstalled, and in original packaging
• Not a custom-made, special-order, or clearance item (final sale)

To initiate a return, please visit our [ Returns Portal ] and follow the instructions provided.
All returns require an approved request form— returns without one will not be processed.

• If you purchased Free Returns + Package Protection at checkout, return shipping is 100% free.
• Without protection, return shipping is your responsibility.

Please follow these guidelines to ensure your return arrives safely:

• Securely package the item to avoid damage during transit
• Remove old tracking labels from the box
• Include paperwork with your RMA number or order number inside
• Attach the return label securely and retain a drop-off receipt for your records

Once your return is received and inspected:

• Refunds are processed within 14 business days
• Funds are returned to your original payment method or issued as store credit (if selected)

Refunds do not include:

• Original shipping costs
• 15% restocking fee for non-defective returns
• Package protection fees (non-refundable)

If items are damaged, used, or missing parts, our team will contact you to determine the appropriate resolution.

Approved returns for exchanges will automatically trigger shipment of the replacement item.
You’ll receive a confirmation email once your new item has shipped.