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CALI FAQs

About Our Products

ARE THE LIGHTS WATERPROOF?

Our lights are IP68 rated. This rating is backed by an international standard rating of IP68 are deemed fit enough to withstand dust, dirt, and sand, and are resistant to submersion up to a maximum depth of 1.5m underwater for up to thirty minutes.

*Based on test conditions for submersion in up to 1.5 meters of fresh water for up to 30 minutes. Not advised for beach or pool use. Water or dust damage not covered by warranty.

To learn more about moisture and off-roading lights read this great article! https://www.jwspeaker.com/blog/headlight-condensation-3/#:~:text=Air%20is%20trapped%20inside%20a,moisture%20that%20mixes%20with%20air&text=LED%20lights%20produce%20less%20heat,it%20can%20be%20more%20noticeable

HOW DO I WIRE THE OEM-STYLE SWITCH TO THE WIRING HARNESS?

Connect both red wires to the blue wire, the green wire to the white wire, and the black wire to the black wire.

ARE YOUR LIGHTS STREET LEGAL?

Our lights are intended for auxiliary use and should not be used in oncoming traffic. Depending on your locality, our lights may or may not be street legal. Please check your local laws and regulations.

ARE YOUR BRACKETS POWDERCOATED?

You betcha. To defend against corrosion our brackets are sandblasted and professionally powder-coated in a durable black semi-gloss finish.

WHAT IS THE DIFFERENCE BETWEEN "COMBO" AND "SPOT BEAM" LIGHT BARS?

A combo beam pattern is a combination of a spot beam and flood. The outsides of the white LEDs have flood reflectors, and the center of the bar is spot LEDs, which makes for a nice overall throw of the light. A spot beam does not have the flood reflectors, so it is best for very concentrated, long-distance light projection.

WHAT IS THE DIFFERENCE BETWEEN "FLUSH" AND "STEALTH"?

"Stealth" bumper brackets mount behind the plastic bumper and requires no modifications to the OEM bumper, for a very clean, OEM look. "Flush" bumper brackets require some trimming of the bumper plastic in order to allow the light to sit in the OEM opening.

DOES MY LIGHT BAR COME WITH A WIRING HARNESS?

The only light bar that does not come with a wiring harness is the 43" dual function light bar. All other light bars include a wiring harness.

WHAT ARE THE DIFFERENCES BETWEEN THE DIFFERENT PODS YOU OFFER?

We offer a variety of pods for different needs and positions on your rig.

  • SIDE PROJECTING LED PODS - sold as a pair, they work together to give you 180 degrees of light coverage
  • 2X2 20W OSRAM LED POD - concentrated spot beam, 2200 lumens
  • 3X2 18W AMBER LED POD - perfect where you need that extra amber lighting to cut down the dust so you can see easily!
  • 3X2 18W LED POD - considered a spot beam but throws a little more overall light coverage than the 2x2
  • 3X2 18W FLUSH MOUNT LED POD - perfect for back bumpers for great lighting behind your vehicle
  • 20W FLOOD COMPACT LED POD - wide dispersal scene light intended to light up immediate area, not intended for distance lighting
  • 20W FLOOD FLUSH MOUNT LED POD - includes flush mount, throws a huge flood, great for back bumpers

ARE DITCH LIGHT COMBOS AND FOG LIGHT KITS SOLD AS A PAIR OR DO I NEED TO ORDER TWO?

Ditch light and fog light kits are sold as a pair.

ARE YOUR PRODUCTS GLUTEN FREE?

Nope. We do not recommend consuming these products for the purposes of nourishment.

Returns and Exchanges

WILL I HAVE TO PAY RETURN SHIPPING?

Yes. All but one of our products includes free shipping on the initial purchase. Should you not want your product anymore, you are responsible for return shipping. You are also responsible for a 15% restocking fee upon returning the order.

You are responsible for the return shipping cost. If you are returning an item, please send it to:

CALI RAISED LED
ATTN: RETURNS
5216 David Strickland Rd
Ft Worth, TX 76119

YOU MUST INCLUDE: Please include a copy of your original order and the reason for the return. If this is not included we cannot process your order and you will NOT get a return refund.

HOW LONG DO I HAVE TO RETURN/EXCHANGE AN ITEM?

We have a 30-day return/exchange policy for items we manufacture. Third-party products are not always accepted for returns. For more detailed information, please visit our Return Info page.

WHAT HAS TO BE INCLUDED INSIDE OF MY RETURN PACKAGE?

Please include a copy of your original order and the reason for the return.

IS THERE A RESTOCKING FEE?

Yes, there is a 15% restocking fee.

HOW LONG DOES IT TAKE TO PROCESS A RETURN?

Once Cali Raised LED receives the returned item, it will take 7-10 business days to process your refund. You will receive an email notification once the item has been processed and your refund is issued.

Shipping

HOW LONG WILL SHIPPING TAKE?

Once your order has been processed, shipping will take 3-5 business days depending on location and when your item ships. (Please see the map below.) You will receive emails when we have received the order, when the order has been processed, and when the product has been shipped. Please read product descriptions for information about the time it will take to process your order. We do offer expedited shipping options.

HOW QUICKLY WILL MY ROCK SLIDERS SHIP?

While we do our best to keep all our rock sliders in stock, due to the many variations and options we offer, there may be a short lead time. If you are in a time crunch, please call or send us an email so that we can give you an estimated delivery date. Once shipped, sliders may take up to 14 days to arrive.

HOW CAN I TRACK MY ORDER?

When your order is placed, you will receive an email with your UPS or USPS tracking number. You may access your tracking information by entering your tracking number(s) on the UPS or USPS websites.

HOW MUCH IS SHIPPING?

Most products ship free in the continental 48 states. Rock sliders can be picked up at will-call at some dealers for free, but otherwise will always have shipping costs. For shipping outside the lower 48, please contact us for pricing. Please read the product descriptions for full information on shipping costs.

Sales and Promotions

DO YOU OFFER MILITARY/FIRST RESPONDER DISCOUNTS?

Yes, we do offer a military discount for up to 5%. Go to the checkout page to get set up!