Returns Policy

Return and Refund Policy

Last updated: May 28, 2020

Thank you for shopping at Cali Raised LED.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions.

The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Cali Raised LED, 5216 David Strickland Rd.

  • Service refers to the Website.

  • Website refers to Cali Raised LED, accessible from caliraisedled.com

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

Your Order Return Rights

You are entitled to return Your Order within 30 days for any reason.

The deadline for returning an Order is 30 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of return, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 30 days
  • The Goods are in the original packaging
  • The Good are in new, resalable condition and include all hardware and accessories

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized/customized.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

If the returned Goods do not meet the above return conditions in our sole discretion, a repackaging, restocking, and/or damaged goods fee of up to 30% of the product value may be deducted from the refund. 

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. All refunds are subject to a 10% restocking fee+ original shipping cost based on the total amount paid.

You should send the Goods with a printed copy of order confirmation to the following address:

CALI RAISED LED
ATTN RETURN (INCLUDE ORDER #)
5216 David Strickland Rd
Ft Worth, TX 76119

We strongly urge you to repackage the Goods with care. We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

*NOTE - Products sent back without proper information will not be credited for a refund.

Return Process

Returns are processed in 5-7 business days after the package arrives at our facility.

A refund will be processed, and you will receive a confirmation by email.

If you’d like to exchange your items for something else, please return them to us for a refund and place a new order for the product you want at the same time. 

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us: