Cancellation Policy
Cali Raised LED Return Policy
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This return policy applies to Cali Raised LED-branded products only.
- This does NOT apply to third-party products sold by Cali Raised LED.(SeeThird-Party Product Returnsbelow for details.)
At Cali Raised LED, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If you are not 100% satisfied, you may return your item(s) under the following conditions.
Return Eligibility
- Items must be returnedwithin 30 daysof the original purchase date.
- Products must beunused, uninstalled, and in their original packagingwith all included accessories.
- Proof of purchase (receipt or order confirmation) is required.
- Items that have beeninstalled, modified, or damageddue to improper usecannot be returned.
- Special-order items, custom-made products, and clearance items are final sale and non-returnable.
Return Process
IMPORTANT: You MUST fill out the return request form, or your return will NOT be processed.
1. Submit Your Return Request
Start your return here:RETURN REQUEST FORM
2. Ship the Item Back
- Once your return is approved, you will receive anRMA# and return instructions.
- Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item).
3. Inspection & Refund Processing
- Once we receive your return, we willinspect the itemto ensure it meets the return criteria.
- Please allow up to15 business daysfor your refund to be processed.
- Refunds will be issued to theoriginal form of payment—Cali Raised LED doesnotoffer store credit or gift cards for returned products.
Technical Exchanges & Returns
Fortechnical exchanges or returns, pleasereach out to our customer support team firstbefore submitting a return request.
Email:support@caliraisedled.
Phone:(Insert customer service number)
Our team will assist you with troubleshooting and determining the best course of action.
Restocking Fees
- A15% restocking feeapplies to allnon-defective returns.
- If the product is returned due to an error on our part,no restocking fee will be charged.
Third-Party Product Returns
Cali Raised LED sellsthird-party productsthat arenot manufactured by us. These items follow thereturn, exchange, and cancellation policies of their respective manufacturers.
- If you want to return a third-party product,you must contact us first. We will provide you with the manufacturer’s return policy and instructions.
- Any third-party items sent backwithout prior approvalwillnot be acceptedand will be returned at the customer’s expense.